Apparently, do they not only not care about the customer at the locations, the management team doesn't care either. This has been the most insanely frustrating process I've been through. Here we are a week and a half later and no one has contacted me yet. I was told someone from the MCI management would be contacting me to discuss my situation. I never heard a single thing, so a week later, I followed up with an online complaint. So at 2 am in the pouring rain holding all my luggage in a rental car parking lot, I'm on the phone filing a complaint. I called Alamo customer service and they basically said they couldn't do anything for me other than file a complaint. They not only didn't wait for me, they closed up early and left me stranded at the airport, in the pouring rain, at almost 2 am with my luggage and no way to leave. Unfortunately, the Alamo location at the airport CLOSED EARLY.even with me calling ahead and telling them that I was coming. After being stuck in the Dallas airport for 8 hours, I was ready to get out of the rain and into my bed. After the shuttle, I arrived at the Alamo desk at 1:45 am, 15 minutes before closing time. I landed at 1:30 am, with 30 mins to spare before closing time. I was fortunate and had helpful and kind people on my rental this time but it would make me think twice about renting from them again. I would think Alamo should look into their training and customer service. When we returned the car to DIA, the manager on site, Carlton, was more than kind and understanding and actually gave us a credit toward the cost of the rental for our inconvenience. That was ok since we only had one day left. Of course when we got there, there was no advance notice that we would be coming but Joe was right on it! Only problem here was no full size cars available so we ended up with a mini-van. ![]() ![]() We chose the latter.Īdam said he would notify Montrose of us needing to exchange a car and everything should be ready when we got there. This would only take maybe 3 hours round trip for us and the car was still reliable on fairly flat road. OR we could drive the car to Montrose ourselves and exchange the car. Then the tow truck would take the car to Montrose, exchange it for another and bring it back to us in Gunnison and then the tow truck would have to drive back to Pueblo all on our dime because I did not purchase the Roadside Assistance package. After many back and forth calls, we were told they would have to get a tow truck from Pueblo and pick up our car in Gunnison. ![]() We called the Roadside Assistance and spoke to Adam. My husband looked at the fuel levels and they all were good but we were a little leery of trying to cross the Continental Divide with an overheating car. Car did well until the next to last day when it overheated twice in the mountains.
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